Have questions? We’re here to help!
Check out some frequently asked questions below. If you don’t find what you’re looking for,contact us!
+ How will you ship my order?
我们的花环是通过UPS运送。你应该跟从e a shipping confirmation email, from UPS, with your package tracking number once the order has shipped. We require a street address for all deliveries (including any apartment or unit numbers). We ask that, when possible, you please provide an address where a daytime recipient is available.
We cannot be held responsible for UPS delivery issues or problems due to an incorrectly provided address. Please check that you have typed in the correct street address and verify your ZIP code.
+ Can I indicate when I want my order to ship?
If you would like us to hold your order, to be shipped at a later date than the normal processing time, please include these details in the Order Notes section of the Checkout Cart. If you already placed the order, but would like us to hold it for a short period of time, you can contact us by email (firstname.lastname@example.org) or phone (425-334-2002).
Please be aware that UPS does not deliver on Saturdays or Sundays, so these days are not included in estimating when your order will ship. Please note that at this time we are not offering express or priority shipping.
+ Will I receive a confirmation email when I place my order?
Yes! Once you’ve placed your order on our website, you will receive a confirmation email shortly afterwards to let you know that your order has been processed. This confirmation email summarizes your order and provides an order number for reference. You will also receive a second email (via UPS) that the order has shipped, with a tracking number included.
+ Do you ship overseas or to Alaska, Hawaii, or Canada?
No, we do not ship any orders to Alaska, Hawaii, APO/FPO/DPO addresses, Puerto Rico, the Virgin Islands, or to any addresses outside the contiguous United States.
+ Can you deliver to a P.O. box?
Sorry, we cannot deliver to a P.O. box. Please provide a street address for delivery.
+ Can you deliver to my business address?
Yes, we can deliver to your place of business. When placing your order please indicate the shipping address you would like to use.
+ How can I track the delivery of my order?
一旦您的订单已发货途中,UPSwill send you a shipment confirmation email with a tracking number. Please note, it can take up to 24 hours for the tracking number to be updated.
+ Can I cancel or change my order?
You can contact us, within 24 hours of placing your order, by sending us an email (email@example.com) or giving us a call (425-334-2002) from 9am to 5pm PST Monday through Saturday. Let us know your order confirmation number (this would be needed to make any changes) along with clear details on what you would like to change about your order.
We will do our best to accommodate these changes, but not all requests may be granted.
+ What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover cards, PayPal, ApplePay and GooglePay.
+ Can I use my gift certificate or merchandise credit online?
Unfortunately, we are unable to process these types of payments online at this time. However, you can give us a call (425-334-2002) and we’ll do our best to complete your transaction over the phone with you.
+ Can I expedite my order?
Unfortunately, we are not currently offering priority or express shipping options, but we are happy to provide FREE UPS ground shipping anywhere in the contiguous United States.
+ What happens if an item arrives damaged?
We guarantee to ship our wreaths in prime condition when they leave our nursery. If for some reason your order arrives damaged or fails to meet your expectations, please contact us as soon as possible - email:firstname.lastname@example.org phone: (425) 334-2002. (Our office is staffed 9am-5pm Pacific time, Monday-Saturday) Please include your order number or customer number when contacting us.
+ Where do I find product care information?
Care information for our fresh evergreen wreaths are provided on a handout in each boxed order.
For long lasting wreaths, we recommend hanging your wreath outside - fresh air will extend the life of the wreath. A cool location with a good amount of shade will help it to live even longer. For optimal freshness, heavily spray with water every two weeks - this can be done easily with a garden hose. Wreaths placed outdoors, with proper care, should last roughly 4 to 8 weeks.
While not recommended, if you would like to hang the wreath inside the house, always keep evergreens away from heat sources, open flames or vents. This prevents the wreath from drying out too quickly and more importantly prevents the risk of fire. Soak the wreath, once a week for optimal freshness, by submerging it in water - let dry before rehanging, to avoid a mess. With proper care, they should last roughly 3 weeks.
+ Do your wreaths really look like they do on the website?
You want to make sure you’re getting what you see online… we get it! Actually, your wreath will look better than the website! Weighing roughly 6 to 9 lbs each (depending on your chosen variety), our holiday wreaths are even fuller and more beautiful in person. All of our wreaths are fresh, long-lasting, and handcrafted here at Sunnyside Nursery. We take great pride in the quality and unique nature of our products. If you are not completely satisfied, contact us by email or phone (email@example.com 425-334-2002) and we will make efforts to make it right.
+ Do you accept returns?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, along with the receipt or proof of purchase.
To start a return, you can contact us firstname.lastname@example.org.